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Our treats are handmade using shared equipment and may contain dairy, peanuts, soy, tree nuts and wheat. While we stive to minimize cross-contamination, please note that we are not an allergy-free bakery. If a customer has a food allergy, we do not recommend consuming any products. Contact us at info@lacremepasteleria.com if you have any specific questions about our ingredients or food handling policies.
We understand that plans can change, and we’re here to accommodate adjustments to your order. Please note that changes incur a $10 administration fee. Additionally, within 7 days of collection, we’re unable to accommodate further changes or cancellations, as we have a strict no-cancellation policy during this time frame.
For order cancellation or modification requests, please contact us at info@lacremepasteleria.com. We will do our best to accommodate your needs, however, such requests may not be possible due to the order processing schedule.
Custom order cancellations must be made within 30 days of the event date, 50% deposits are non-refundable.
We do not accept returns, refunds, or exchanges due to the perishable nature of our products and lack of control over post-purchase handling.
If you’re unsatisfied with your purchase, please contact us at info@lacremepasteleria.com within 24 hours of picking up your order. Include photos of the product and packaging, a detailed description of the issue, and transportation/storage info. We’ll do our best to resolve it. Claims after 24 hours or lacking necessary details won’t be eligible for re-order or credit. For website orders, refunds will be processed minus a 10% administration fee.
We do not offer refunds for cookie orders.
Our cake orders are handmade, ensuring each item is unique. While we offer various customization options on our web store, please note that slight variations may occur in color and design due to the handmade nature of our cakes. We aim to create a beautiful and delicious cake tailored to your preferences.
Currently, we ship our Cookies within the contiguous United States (excludes Hawaii, Alaska and Puerto Rico). We cannot ship to PO Boxes.
Orders typically ship within 1-2 business days and arrive within 1-3 business days. We ship Mondays through Wednesdays to ensure your treats arrive fresh. Orders placed after 8:00 am on Wednesday will ship the following Monday for freshness. Please note, we avoid shipping orders over weekends to maintain freshness.
We’re unable to guarantee an exact delivery time and your order may be delivered up until 9pm depending on the delivery driver and route. We strongly recommend keeping a close eye on your tracking information while your cookies are in transit.
To ensure smooth delivery, it’s best to ship to an address where someone can receive the package. Delivery drivers may leave packages at their discretion or redirect them to a nearby Access Point for pickup. Signatures aren’t required, but please note we’re not liable for lost, stolen, or damaged packages.
We bake-to-order to guarantee freshness, aiming for a transit time of no more than 3 days. While we strive for prompt delivery, weather or operational hiccups may delay your order. If your Friday delivery gets pushed to Monday, don’t fret – we’re committed to freshness!
Shipping options and prices are displayed at checkout, tailored to your delivery address.
Each La Crème treat is carefully handmade, packed, and shipped to ensure maximum freshness upon arrival. Check out our Cookie Care Instructions for the best ways to savor and store your goodies.
We ship to the address you provide. Be sure it’s accurate during checkout to avoid delivery hiccups. If there’s a slip-up, you’ll need to work directly with USPS. Use your tracking number on USPS.com or utilize USPS Package Intercept to make post-shipment changes.
We are located in North Liberty, IA. Address will be emailed after the order is placed
Pick up hours are mornings from 9:00 to noon, afternoons from 2:00 to 6:00 pm. You pick your collection time at checkout.
Handle Your Sweets with Love:
Please take note of these recommendations to ensure cakes receive the special handling they need:
1. Transport the cake on the flattest part of your vehicle, like the floorboard or flatbed space in an SUV. Avoid placing me on seats, as it’s not safe.
2. Keep cake away from pets and children to prevent any mischief.
3. Take cake directly to destination to avoid damage from bumps, curves, and stops.
4. Store cake in the refrigerator, but remember, is best to enjoy at room temperature. Take it out at least 3 hours before serving to guests. Avoid direct sunlight and keep cake below 75 degrees. If storing overnight or longer, refrigerate and follow the instructions above to prevent melting.
Remember, your cake order was made with love and care for you, so please handle it with the same care and love it was created.
When you arrive to collect your order, please ensure your satisfaction before we box it up. Unfortunately, due to the perishable nature of our products, we’re unable to offer refunds or exchanges once your order leaves our store.
Sorry, we do not accept cake orders for days we are closed. The good news is our buttercream cakes will last in the fridge for up to 5 days before you will notice a change in flavor, so you are welcome to pick up an order on Saturday for celebrations that fall on days the bakery is closed.
If you find yourself needing to pick-up your order on closing days without any other option, please inform us. Get in touch!
Our cookies are freshly made and free from preservatives. To maximize their shelf life, each cookie is heat-sealed. They will remain fresh for up to two weeks before starting to change in texture and taste. If you anticipate not consuming them within two weeks, we recommend placing them in the freezer upon receipt. When frozen, they can be enjoyed for up to one month, maintaining their quality and flavor.
When you’re ready to enjoy your cookie, give it an extra pinch of love. For that fresh out of the oven taste, reheat in the oven or air fryer for 4-5 minutes at 180ºC/360ºF, (don’t forget to preheat the oven/air fryer). If the cookie is frozen, add an additional 2 minutes to the reheating time.
Quick heating: If you are in a hurry heat in microwave out the packaging (10-15 seconds). Only recommended if eating right away.
(thank me later x)
Handle Your Sweets with Love:
Please take note of these recommendations to ensure cakes receive the special handling they need:
1. Transport the cake on the flattest part of your vehicle, like the floorboard or flatbed space in an SUV. Avoid placing me on seats, as it’s not safe.
2. Keep cake away from pets and children to prevent any mischief.
3. Take cake directly to destination to avoid damage from bumps, curves, and stops.
4. Store cake in the refrigerator, but remember, is best to enjoy at room temperature. Take it out at least 3 hours before serving to guests. Avoid direct sunlight and keep cake below 75 degrees. If storing overnight or longer, refrigerate and follow the instructions above to prevent melting.
Remember, your cake order was made with love and care for you, so please handle it with the same care and love it was created.
Buttercream cakes should be stored in the refrigerator, especially if the event is later on. Refrigeration helps preserve the freshness and stability of the buttercream frosting. However, remember to take the cake out 3 hours before your event and allow it to come to room temperature to ensure the best taste and texture.
Fondant-covered cakes are best stored at room temperature, ideally in an air-conditioned environment to maintain their shape and texture. Avoid refrigeration, as it can cause the fondant to become sticky or lose its shape
We are a home bakery located in North Liberty, near Iowa City.
We only offer direct delivery for custom orders within North liberty, Coralville or Iowa City Area. If you’re located outside this area, please let us know, and we can discuss alternative arrangements.
We recommend placing your order about two to three weeks prior to your social event and two to six months out prior to your wedding date. To ensure your spot we recommend to place a deposit as soon as you’re ready.
All custom orders require a 50% deposit in order to secure your order on our calendar.
Our pricing is based on the number of servings and the complexity of the design. We always recommend having a few images for inspiration and a budget you feel most comfortable with. We will always help guide you in the right direction.
Yes, you can definitely pick up your order. Once your order is confirmed, we’ll provide you with all the pickup information. Pickup hours must be arranged according to our availability.
We sure do! We’ll work with you on colors, flavors and design to create a custom treat just for your event. We will need at least 7 days notice for large corporate orders.
Each order is customized according to the client’s needs. Prices will vary depending on the details and different elements that make up the design. These prices are starting prices from a fully stacked and covered cake waiting to be dressed in its final outfit. Remember that we also offer to work within a budget. This budget should be reasonable for the amount of work involved since everything is handmade.
Number of servings:
12-16 – from $130
24-30 – from $180
30-35 – from $250
For more sizes, we recommend a two-tier cake. If you still prefer a single tier, just let us know, and we’ll make it work.
Looking for a smaller option? Check our vintage online collection.
Number of servings:
24-30 – from $250
30-40 – from $320
50-60 – from $400
For more sizes, we recommend a three-tier cake.
For smaller groups wanting a multi-tiered cake, we can use dummy cakes to enhance the size. Trust me, it’ll look impressive!
Number of servings:
40-50 – from $450
60-70 – from $550
100-120 – from $750
Four layer cake from $1000 +
The pricing for dummy cakes is comparable to real cakes because it reflects the handwork and artistic skill involved in creating these stunning cakes.
If you’re hesitant to cut into a cake because it’s too cute, dummy cakes are the perfect solution. You can have your dream cake on display for longer, allowing you to take photos later or simply enjoy the reminder of your special day.
Additionally, we offer kitchen cakes, which are pre-cut from your kitchen. This ensures your guests can still enjoy the cake without missing out, as we all know, more than one guest attends just for the cake!
Grand Opening Special
1. Offer Details:
– 20% Off: Enjoy a 20% discount on our Cookie Colección.
– Free Shipping: For Iowa City and surrounding areas (Coralville, North Liberty, Iowa City), free shipping on orders of 6 cookies or more.
– Free nationwide shipping on orders of 12 cookies or more.
2. Duration:
– This is a limited-time offer. We reserve the right to terminate this offer at any time without prior notice.
3. Shipping Schedule:
– Orders are shipped from Monday to Wednesday to ensure they arrive fresh within the same week.
4. Order Requirements:
– To qualify for the free local shipping, a minimum purchase of 6 packs of cookies is required.
– To qualify for free nationwide shipping, a minimum purchase of 12 packs of cookies is required.
5. Additional Information:
– For more frequently asked questions and detailed information, please refer to our FAQ section here.
6. Contact Information:
– For any questions or further information, please contact us here.
By participating in this promotion, you agree to these terms and conditions.
Any Question?
We’ve gone crazy!
Plus, enjoy FREE SHIPPING!
Terms and conditions apply.